Privacy Policy
Effective date: September 16, 2026
Last updated: September 16, 2026
AureForm Surfaces (“AureForm,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through www.aureformsurfaces.com, how we use and protect it, and the choices available to you.
Information We Collect
We may collect information that you voluntarily provide when you:

• Submit a consultation or contact form

• Request an estimate or information about our services

• Contact us by telephone, text message, email, or social media

• Schedule an appointment

• Enter into a project agreement with us

• Provide photographs, measurements, plans, or other project details

• Leave a review, testimonial, or other feedback

This information may include:

• Your name

• Email address

• Telephone number

• Project or service address

• Preferred method of contact

• Information about your property, existing surfaces, project needs, style preferences, budget, and timeline

• Photographs, measurements, drawings, and other materials related to your project

• Records of our communications with you

• Payment or transaction information when applicable

Please do not submit sensitive personal information through our general website contact form.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies and similar technologies. This may include:

• Internet Protocol address

• Browser and device type

• General geographic location

• Pages viewed

• Referring website

• Date and time of access

• Website interactions and traffic information

This information helps us operate the website, understand how visitors use it, improve its performance, and evaluate our marketing.
How We Use Your Information
We may use the information we collect to:

• Respond to questions and consultation requests

• Evaluate, estimate, schedule, and complete projects

• Recommend services, materials, colors, finishes, or project options

• Prepare proposals, contracts, invoices, and project records

• Communicate about appointments, estimates, installations, warranties, and customer service

• Process payments and maintain transaction records

• Improve our website, services, advertising, and customer experience

• Prevent fraud, misuse, or security problems

• Comply with legal, tax, insurance, and recordkeeping obligations

• Protect the rights, safety, property, and operations of AureForm Surfaces and others

Calls, Text Messages, and Emails
If you provide your telephone number or email address, we may use it to respond to your inquiry and communicate with you about your project.
By requesting contact, you authorize AureForm Surfaces to contact you using the method you selected. Consent to receive text messages is not a condition of purchasing our services. Message and data rates may apply. Message frequency will depend on your inquiry or project.
You may opt out of marketing emails by using the unsubscribe option in the message. You may opt out of marketing text messages by replying STOP. Even after opting out of marketing communications, we may still contact you about an active inquiry, appointment, transaction, warranty, or project when permitted by law.
We do not sell or rent mobile telephone information to third parties for their own marketing purposes.
Cookies and Website Technology
Our website is hosted using Wix and may use essential, functional, analytics, and marketing cookies. Cookies are small files placed on your device that help the website operate and provide information about website activity.
Depending on the features enabled on our website, Wix and connected service providers may process information concerning your visit. You may be able to manage optional cookies through the website’s cookie banner or through your browser settings. Blocking certain cookies may affect how the website functions.
How We Share Information
We may share information only as reasonably necessary with:

• Wix and other website-hosting or technology providers

• Scheduling, communication, analytics, advertising, or customer-management providers

• Payment processors and financial institutions

• Employees, installers, subcontractors, suppliers, or service professionals assisting with your project

• Accountants, insurers, attorneys, and other professional advisers

• Government authorities or other parties when required by law

• A successor or purchaser in connection with a merger, sale, financing, reorganization, or transfer of the business

These parties may receive only the information reasonably necessary to perform their services or fulfill the relevant business purpose.
AureForm Surfaces does not sell personal information for money. We also do not knowingly share personal information for unrelated third-party marketing.
Project Photographs and Testimonials
We will not intentionally publish photographs that clearly identify you, your home address, or other private information without appropriate permission.
When authorized, we may use photographs of completed work, reviews, or testimonials for our portfolio, website, social media, advertising, or other promotional purposes. You may contact us if you have questions about previously authorized material.
Data Retention
We retain personal information only for as long as reasonably necessary to:

• Respond to inquiries

• Provide services and warranty support

• Maintain project and business records

• Meet legal, accounting, tax, insurance, and contractual obligations

• Resolve disputes and enforce agreements

Retention periods may vary according to the nature of the information and our reason for keeping it.
Data Security
We use reasonable administrative, technical, and physical safeguards intended to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You submit information electronically at your own risk.
Your Privacy Choices
You may contact us to:

• Ask what personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of information, subject to applicable legal and business-record requirements

• Withdraw consent for optional marketing communications

• Ask questions about how your information is used

We may need to verify your identity before completing certain requests. We may retain information when necessary to fulfill a contract, provide warranty service, maintain transaction records, resolve disputes, or comply with the law.
Third-Party Websites
Our website may contain links to social media pages, review platforms, payment services, or other third-party websites. We do not control and are not responsible for the privacy practices, content, or security of those third parties. Their own policies apply when you use their services.
Children’s Privacy
Our website and services are intended for adults seeking residential or commercial surface services. We do not knowingly collect personal information directly from children under 13. If you believe a child has submitted personal information to us, please contact us so we can review and delete it when appropriate.
Changes to This Policy
We may update this Privacy Policy as our website, services, or legal obligations change. The revised version will be posted on this page with an updated “Last updated” date. Your continued use of the website after an update is subject to the revised policy.
Contact Us
For questions, concerns, or privacy requests, contact:
AureForm Surfaces
Email: Ryan@aureformsurfaces.com
Phone: (513) 202-3567
Mailing address: 205 Aberdeen Drive Middletown, OH 45042
Website: www.aureformsurfaces.com